1. Introduction
This Privacy Statement applies to the processing of personal data by Fick & Sons, Inc.
This statement governs the processing of personal data relating to consumers, customers, suppliers, and business partners (“Business Partners”). It does not apply to business-related data or data relating to legal entities.
Our Company acts as the data controller for the processing of Business Partner personal data. This Privacy Statement explains who we are, how and why we process personal data, and other information relevant to you. If you have questions, you may contact us using the details provided at the end of this statement.
This Privacy Statement has been effective since February 3, 2026. We may update this statement from time to time. The most current version will always be available on our website. If material changes are made, we will notify you accordingly.
For Which Purposes Do We Process Your Personal Data?
We process personal data when you do business with us, use our websites or applications, or otherwise interact with us.
A. Responding to Inquiries
When you contact us, we process personal data to respond to your questions or requests.
For this purpose:
- Processing is based on your consent or our legitimate interest in improving customer service.
- We may process your name, contact details, correspondence, inquiries, responses, call recordings, and other data necessary to address your request.
B. Product and Service Development and Improvement
We process personal data to analyze, improve, and develop our products and services. This includes analyzing website usage, customer behavior, and campaign effectiveness. We may supplement our data with information from public sources.
For this purpose:
- Processing is based on our legitimate business interests.
- Cookie-based data is processed only with your consent, which may be withdrawn at any time.
- We process contact details, personal details, payment and credit information, correspondence, website input data, and technical data such as IP address, browsing behavior, and session duration.
- Survey participation may involve processing personal data provided voluntarily.
C. Customer, Supplier, and Business Partner Assessment
We process personal data to assess and accept customers, suppliers, and business partners, including identity verification and due diligence screenings against publicly available sanctions lists.
For this purpose:
- Processing is necessary for entering into a contract.
- We process contact details, personal details, payment and credit information, and correspondence.
D. Contract Conclusion and Execution
We process personal data to administer contracts, deliver products and services, issue invoices, receive payments, and provide customer support. Where applicable, telemetry may be used to monitor propane tank levels and safety.
For this purpose:
- Processing is necessary for contract performance and legal compliance.
- We process contact details, personal details, IP address (for digital signing), payment information, correspondence, gas usage and safety data, and tank location data.
Relationship Management and Marketing
We use personal data to manage customer relationships, provide account support, send newsletters, communicate recalls, and develop marketing strategies.
For this purpose:
- Processing is based on your consent and/or our legitimate interests.
- We process contact details, personal details, communication preferences, payment information, order history, and correspondence.
Business Operations and Internal Management
Personal data is processed to support business operations, including management, audits, compliance, finance, accounting, archiving, insurance, dispute resolution, and internal controls.
For this purpose:
- Processing is based on our legitimate interest in efficient and lawful operations.
- We process contact details, personal details, payment and order history, correspondence, and contract-related data.
Organizational Analysis, Reporting, and Transactions
We process personal data for management reporting, organizational analysis, surveys, and in connection with mergers, acquisitions, or divestitures. Aggregated or anonymized data may be used where possible.
For this purpose:
- Processing is based on our legitimate business interests.
- We process contact details, personal details, order history, correspondence, and survey responses.
Website and Application Use
When you use our websites or applications, we process technical and usage data to provide functionality, improve performance, and secure our systems.
For this purpose:
- Processing is based on our legitimate interest in maintaining functional and secure digital platforms.
- We process data entered by you, usage data, IP address, browser type, pages visited, click behavior, and session duration.
Connecting With Us via Social Media
Our Social Media Pages
When you contact us through social media platforms, we process your personal data to respond to your messages. Clicking social media links may result in third-party cookie placement.
J. Compliance Monitoring and Investigations
We may access personal data to monitor compliance with policies and laws. Data is retained only as necessary to investigate potential violations.
For this purpose:
Accessed data is not retained unless linked to non-compliance.
Processing is based on our legitimate interest and legal obligations.
K. Health, Safety, Security, and Integrity
We process personal data to protect employees, customers, partners, assets, and premises, including through access controls, sanctions screening, and CCTV monitoring.
For this purpose:
- Processing is based on legitimate interests and legal obligations.
- We process contact details, personal details, order history, and visit records.
L. Safe Product Delivery
We use vehicle technology, including road-facing cameras, to promote safe driving, environmental protection, asset security, and efficient routing.
For this purpose:
- Processing is based on legitimate interests and regulatory compliance.
- We process vehicle camera imagery.
M. Legal and Regulatory Compliance
We process personal data to comply with applicable laws and regulations, including tax and business conduct requirements.
For this purpose:
- Processing is required by law.
- We process contact details, personal details, payment information, and regulatory identifiers.
N. Events and Promotions
If you participate in promotions or events, we process your personal data to organize activities and evaluate participation.
For this purpose:
- Processing is based on your consent, which may be withdrawn at any time.
- We process your name, contact details, and participation data.
3. Data Retention
We retain personal data only for as long as necessary to fulfill the applicable business purpose, comply with legal requirements, or meet statutory limitation periods. After the retention period, data is securely deleted, anonymized, or archived as permitted by law.
4. Access to Personal Data
Internal Access
Personal data may be shared within Our Company and affiliated entities for administrative and operational purposes. Access is limited to authorized personnel.
International transfers may occur. Where required, we apply appropriate safeguards, including Binding Corporate Rules.
Third-Party Access
Third parties such as service providers, financial institutions, insurers, IT vendors, and consultants may access personal data as necessary. Appropriate safeguards are applied, including contractual and security measures.
No mobile or messaging consent data is shared for marketing purposes.
5. Data Security
We implement appropriate technical, physical, and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
6. Your Privacy Rights
You may request access, correction, deletion, restriction, objection, or portability of your personal data, subject to applicable laws. Identity verification may be required.
7. Withdrawal of Consent
You may withdraw consent at any time. Withdrawal does not affect processing conducted prior to withdrawal.
8. Complaints
You may submit complaints using the contact details below or lodge a complaint with your local data protection authority.
9. Contact Information
For questions or concerns regarding this Privacy Statement, contact Fick & Sons at 989-348-2740.